Returns Policy

1. Introduction
At thismybag.com, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it following the guidelines outlined below.

2. Eligibility for Returns
Items must be returned within the specified return period from the date of delivery. Products must be in their original condition, unworn, unused, and with all tags and packaging intact.

3. How to Return an Item
To initiate a return, visit our website and follow the return instructions provided. Ensure the item is securely packaged to avoid damage during transit. We recommend using a trackable shipping method for your return.

4. Refund Process
Once we receive and inspect your return, we will process your refund within a reasonable timeframe. Refunds will be issued to the original payment method. Shipping fees are non-refundable unless the return is due to a fault or error on our part.

5. Exchanges
If you wish to exchange an item, please place a new order for the desired product and return the original item for a refund. This ensures faster processing and availability of the replacement product.

6. Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us as soon as possible. We will provide instructions on how to return the item and arrange for a replacement or refund.

7. Non-Returnable Items
Certain products, such as personalized or final sale items, may not be eligible for return. Please check the product details before purchasing.

8. Changes to This Policy
We reserve the right to update this returns policy at any time. The latest version will always be available at www.thismybag.com.